Refund Policy
Effective date: September 2, 2026
At Solar Motion Sense Light, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and return process under the following conditions:
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Condition of Returned Items
For a full refund, items must be returned in their original, unused condition, with all original packaging, manuals, and accessories included. Items that show signs of use, damage, or are not in their original packaging may be subject to a partial refund or refusal of the return.
3. How to Initiate a Return
To initiate a return, please contact our customer service team at support@solarmotionsenselight.com. Please include your order number and the reason for the return. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your purchase back to the manufacturer or without an RMA number, as it may not be processed.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
5. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provide a return label.
6. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Gift cards.
- Downloadable software products.
- Some health and personal care items (e.g., hygiene products, if applicable).
- Personalized or custom-made items.
- Clearance or final sale items (unless defective).
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solarmotionsenselight.com with photos of the damage and your order number. We will gladly offer a free replacement or a full refund, including any original shipping costs, at no additional charge to you. You may not be required to return the damaged item.
8. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solarmotionsenselight.com. If an exchange is approved, we will provide instructions for returning the defective item and shipping a replacement.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solarmotionsenselight.com.